You should be able to find answers to most of your support questions under our support link. Please check these link for possible solutions to your problem.

We provide online unlimited support for the first 90 days to enable users to learn the new system and be comfortable. After such date you may purchase  our support contract. 

Please see the following offering for our support  contract.

Hourly support is provided on a per call basis at a rate of US$40 / CA$55 per 30 minutes, rounded up to the next 30 minutes.

Elite support contract includes unlimited phone, online  and e-mail support, and free updates  with  version upgrades. Response time within 3 hours during prime-shift hours.

Support contracts are automatically renewed and invoiced every year unless otherwise stated.

Click here to review our support agreement

Priority  support contract includes unlimited phone, online and e-mail support, and free updates, and minor customized changes  with  version upgrades. Response time within 1 hour during prime-shift hours, and 2 hours within off-shift hours. 

Support contracts are automatically renewed and invoiced every year unless otherwise stated.

Click here to review our support agreement