detailed manifest error

Question: Invalid Qty When Selecting Color with 100% discount
When adding color for 100% disocunt adds extra qty when color option is enabled

Solution:

[--- UPDATED: 9/12/2005 10:04:29 AM BY AGENT: Al Anjavi ---]

[--- UPDATED: 9/12/2005 10:01:35 AM BY AGENT: Al Anjavi ---]

If 'Increase �QTY when selecting Color' option�was enabled, caused issue. Fixed in Version 2.2.4.

��[--- UPDATED: 9/8/2005 5:03:15 PM BY AGENT: Shahin ---]

Question: Balance is wrong on the ticket, some times
Balance is wrong on the ticket, some times

Solution:

[--- UPDATED: 9/12/2005 10:03:30 AM BY AGENT: Al Anjavi ---]

[--- UPDATED: 9/12/2005 9:59:32 AM BY AGENT: Al Anjavi ---]

When 'Increase �QTY when selecting Color' option�was enabled, cusing this issue. Fixed in Version 2.2.4.

[--- UPDATED: 9/9/2005 2:53:47 PM BY AGENT: Shahin ---]

Question: invoice displays a balance line which does not equal the total line
for no apparent reason, the balance line and total line on te invoice does not match

Solution:

[--- UPDATED: 9/27/2005 2:41:04 PM BY AGENT: Al Anjavi ---]

This bug was due to option in System option called 'Increase qty when selecting colors'

It is fixed in version 2.2.4B

[--- UPDATED: 9/27/2005 2:39:49 PM BY AGENT: Al Anjavi ---]

Question: account payment for selected invoices not possible for clerks
although clerks have the ability to make an account payment, they are not able to select the individual invoices to pay...they are forced to select all the invoices only

Solution:

Go to management, job class, and enable account payment. Logout and log backin. If this does not work, it could be due to the option called "View invoices that are checked out'

[--- UPDATED: 9/27/2005 2:35:22 PM BY AGENT: Al Anjavi ---]

Question: Credit Card Verification Failed Proxy Server Issues
I sometimes get Credit Card Verification Failed. It works for a while after resetting ChargerServer.exe. This happens every other transaction.

Solution:

1. Get latest program update. Make sure you see the Auto detect Button�under the Proxy tab.

2. Get latest C:\csi\tms\BasObj.dll modified 9/14/2005.

3. Modify C:\WINDOWS\system32\drivers\etc\hosts adding a line with the ip and the name of the server. Below is an example.

_________________________________________________________________

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#�� 102.54.94.97�� rhino.acme.com�� # source server
#�� 38.25.63.10�� x.acme.com�� # x client host

127.0.0.1�� localhost

192.168.1.1�� Server�� #This should be the actual server.

_______________________________________________________________

Question: Report and AR Issues
This is a priority and needs to be complete by 10/03/2005

Report Bugs:

1. WHERE: Reports>Transaction Report>Receipts Report

PROBLEM: Total Checkout Charged Amount Report�. Customer is LastName, LastName

Fix: Make Customer LastName, FirstName

2. WHERE: Reports>Customers Report>Customer History Report

PROBLEM: No colors or memos of Items Shown

Fix: Add Colors and memo to items

3: WHERE: Reports>Stock Report>Exception Report

PROBLEM: Sorting and Date

Fix: Needs to be in alphabetical order and show only orders that have not been conveyed in.

4: WHERE: Reports>Stock Report>Overdue Items

PROBLEM: Sorting

Fix: Needs to be in alphabetical order.

5: WHERE: Customer Account Payment

PROBLEM: Need a better way to enter account payments. It is currently too confusing for clerks. Need to be able to enter customer name and payment information instead of paying specific invoices.

Fix:

Solution:

[--- UPDATED: 11/18/2005 2:53:24 PM BY AGENT: Al Anjavi ---]

Item 1 and 2 fixed in the latest D version

http://www.compsysint.com/download/tms_update2.2.4D.exe passwd tms2.2.4

[--- UPDATED: 10/5/2005 11:28:52 AM BY AGENT: Al Anjavi ---]

Question: Email Delivery Notification
How do i activate Email Delivery Notification ?

Solution:

[--- UPDATED: 10/7/2005 1:42:07 PM BY AGENT: Al Anjavi ---]

[--- UPDATED: 9/30/2005 5:48:13 PM BY AGENT: Al Anjavi ---]

TMS email notification program can be set to email your customers when their orders are ready. The order status changes to ready when the invoices are scanned from Ready function. The system will then email the customers that have their profile set to Web Active and have their email on file.

To install and configure email notification program, please check to see if you the program is already installed in your \csi\EmailNotification\folder. If not

Download and install it from http://www.computersystemsint.com/download/tms_email.exe

Follow instructions below to install emailNotification

Insert CSI supplied Installation CD, press Windows� Start, and select Run command.

Type d:\tms_email.exe�� (where d: is your CD drive), type tms.net if prompted for password.

Follow the on-screen installation process.

To config the program locate \csi\ EmailNotification\config.xml file, prright click, and select open with notepad.
Update the following heading with your proper information

a)�� <BusinessName>Computer Systems Int's</BusinessName>

Enter your Company Name

b)�� <ManagerName>Al Anjavi</ManagerName>

Enter The name of the person you like to be on the email

c)�� <Address>

150 Consumers Road Suite 406

</Address>

Enter Your Company Address

d)�� <Province>Toronto, Ont</Province>

Enter Your City name and State/Province

e)�� <PostCode>M2J 1P9</PostCode>

Enter Your Zip/Postal Code

f)�� <WebSite>www.computersystemsint.com</WebSite>

Enter Your Company Website, if any

g)�� <Tel>416-497-0370</Tel>

Enter Your Telephone#

h)�� <Fax>416-497-6760</Fax>

Enter Your Fax#

i)�� <Tel>416-497-0370</Tel>

Enter Your Telephone#

j)�� <SmartHost>mail.computersystemsint.com</SmartHost>

Enter Your email server name (to get this, check your outlook express to see who is your server

k)�� <Username>al</Username>

Enter Your email server user name(to get this, check your outlook express to see what is your user name.

l)�� <Password>test12</Password>

Enter Your email server user password (to get this, check your outlook express to see what is your password.

Open your Windows schedule task from Windows Programs, Accessories, and system tools. Select Add Schedule and add \csi\ EmailNotification\CustomerAlert.exe to run every few hours

[--- UPDATED: 9/30/2005 5:45:56 PM BY AGENT: Al Anjavi ---]

�

� 6.��

�

Question: Web Based Checkin Transaction Option
Hi,

Could you please give the coding so I could have my clients use the Web Based Checkin Transaction Option.

thanks,

Minaz

Solution: We don't have standard� option to create checkin from website. We need to create a customized webbased checkin for your website. Check our products for pricing

[--- UPDATED: 9/30/2005 5:49:00 PM BY AGENT: Al Anjavi ---]

Question: apply coupon at checkin
How to apply coupon to the total of an invoice at checkin?

Solution: Enable coupon tender type, and add coupon under coupon

[--- UPDATED: 11/3/2005 10:37:55 AM BY AGENT: Al Anjavi ---]

Question: orders that are not ready
By 4 oclock every day I need to know what orders due today are not on the convyor yet!!!!
I do not need the list of all my customers for the past and present, As of now when we get this report from
stock report/due item report/only show not ready invoices
we get a list of all invoices for today, we only asked for "not ready"

[--- UPDATED: 10/7/2005 5:54:54 PM BY USER ---]

Just a reminder that we are unable to retrive list of orders that are due, but not ready.

Solution:

[--- UPDATED: 10/7/2005 1:41:28 PM BY AGENT: Al Anjavi ---]

Go to reports, stock report, exception report.

[--- UPDATED: 10/7/2005 1:38:43 PM BY AGENT: Al Anjavi ---]

Question: A new corporate customer was set up with incorrect customer #
I have modified the customer information for customer ID 30481 with Ricki's information. I have make customer ID 30482 inactive. Please replicate these records to all stores and confirm when complete. Thanks.

[--- UPDATED: 10/6/2005 9:45:55 AM BY USER ---]

I have checked the system and was unable to find the 30481 entry that you have shown for Club Monaco. I will email you a Word document to show you the screenshot that I got showing this as I'm having troubles attaching a picture to this ticket.

[--- UPDATED: 10/5/2005 10:18:32 AM BY USER ---]

We created a new corporate customer at the Head Office with customer number 000030482 when it should have been 000030481. Is there any way to change the customer number to the correct one? If not, can 000030482 be deleted so we can start over?

Also, this record will need to be replicated to all stores, but only after it has the correct customer number.

Solution: Replication initiated

[--- UPDATED: 10/6/2005 11:35:35 AM BY AGENT: Al Anjavi ---]

Custid 30481 is CLub Monaco already in the system. You could find this by typing that custid in your system.�

30481�3�CLUB MONACO - SQUARE ONE�� -1�157 BLOOR STREET WEST�� TORONTO�� 9�M5S 1P7�� 416-785-5747�� 416-785-5747�� 7��0�0��AS PINNED�� 0�1�0�0�1�0�0�� PST#0702 0740�� 0�3/1/2003 10:57:20 PM�0��923001�� 1�9�{2D8E406B-10F7-4E17-B2FC-29504778E559}��<Binary>��
�30482�3�RICKI'S SQUARE ONE�CRISTINA LAPADULA��-1�100 CITY CENTRE DRIVE�MISSISSAUGA�� 9��9053061991��7��1��0�1�0�0�1�0�0��0�10/4/2005 12:47:47 PM��999999��1�9�{12237383-BFDB-4567-96DF-EFF560568F75}��0��0�<Binary>��0��0

[--- UPDATED: 10/5/2005 9:51:59 AM BY AGENT: Al Anjavi ---]

Question: Proxy server dropped because of DNS Resolution Error (Fix for this)
Fix for proxy server dropping connection do to client/ISP DNS resolution.
1. Make sure you have Admin rights on client machine
2. Navigate to:
Windows NT/2000/XP Pro c:\winnt\system32\drivers\etc\hosts
Windows XP Home c:\windows\system32\drivers\etc\hosts
3. On the line below the entry for 127.0.0.1 localhost enter (IP Address Server) (DNS name for server).
Example: 192.168.0.1 TMSSERVER01

For clients using a DNS server in their network, simply enter a cname record for the machine which is running PC Charge

Solution:

[--- UPDATED: 10/18/2005 9:48:41 AM BY AGENT: Al Anjavi ---]

Fix for proxy server dropping connection do to client/ISP DNS resolution.
1. Make sure you have Admin rights on client machine
2. Navigate to:
Windows NT/2000/XP Pro c:\winnt\system32\drivers\etc\hosts
Windows XP Home c:\windows\system32\drivers\etc\hosts
3. On the line below the entry for 127.0.0.1 localhost enter (IP Address Server) (DNS name for server).
Example: 192.168.0.1 TMSSERVER01

For clients using a DNS server in their network, simply enter a cname record for the machine which is running PC Charge

[--- UPDATED: 10/5/2005 12:46:04 PM BY AGENT: Al Anjavi ---]

Question: What is a restock transaction?
Al, can you explain what a restock transaction is? We've had an occurrence at a store where they used this option and they shouldn't have. Because this option hasn't been tested, is there a way that we can disable this option so that the stores cannot use it?

Solution: Restock mean restock the order, if by mistake and invoice is checked out, restock will bring it back to inventory. As of yet we don't have any option to disable this nice feature.

[--- UPDATED: 10/11/2005 4:49:46 PM BY AGENT: Al Anjavi ---]

Question: application quit
the application closed on one of the workstaion during the transaction of "ready". it shows the message, want to countinue or quiet . i thought if i continue , it would not save anything so i rather to quit. i also see the same message in other transaction as in invoice utility.
thank you

Solution: There must be some thing wrong with the database. next time click on detail and email us the actual error

[--- UPDATED: 10/11/2005 4:46:38 PM BY AGENT: Al Anjavi ---]

Question: missing conveyor location
as you know we use the system in two different location. we are experincing the following problem at our Classic locaion, when a quick check order is updated into more than one order, during Ready process, when each order is designated a different convyor number, the system automaticly changes all the location of the rest of the order to the last designated location.
Senario:
Mr jones drops of 14 items on Quick Check, we update the invoice into order number
8-5551(update) and 6-5552(update).
when the orders are done we put 8-5551 on conveyoy number 123, so far not a problem, Then we put 6-5552 on conveyor number 456, at this time system changes the designated number for 8-5551 from 123 to 456.
At check out we are unable to find 8-5551 beacuse it was stored at 123 but screen shows it is stored at 456 with the rest of the order.
As far as we know Mission Hill and Classic have exact software and set up.
???????what are we doing wrong????

Solution: Make sure not to enable no scanner while scanning, if your dryclean and laundry invoice is separated. Otherwise it would cuase this, since it does not know which one is dryclean or laundry invoice. The last one will overide the other location.

[--- UPDATED: 11/25/2005 4:03:38 PM BY AGENT: Al Anjavi ---]

Never had any issues like this. We have som many users use this process. We need to see the printout after your scanning is done.�Then go to invoice utilities,�type the invoice#, click on trans list to see the scanning time. �

[--- UPDATED: 10/18/2005 9:30:05 AM BY AGENT: Al Anjavi ---]

Question: Credit Card Auth failed

In Tender Screen, when processing credit card, I get Credit Card Auth Failure message

Solution:

[--- UPDATED: 10/18/2005 9:47:57 AM BY AGENT: Al Anjavi ---]

[--- UPDATED: 10/18/2005 9:46:55 AM BY AGENT: Al Anjavi ---]

This error message can be related to many issues, the following solutions might help you to identify the problem.

1. Logon to�Pccharge with your admin password, Select Utilities, select�Repair option. Once done, select Compact option.

2. Some Debit/Credit cards combo might cause this error. To avoid this, select the tender type 1st (i.e Visa, M/C) before swiping the card. The system might not reconginze some of these combo cards. Pre-selecting the card would avoid this issue.

Question: Shoe Repair Label Not Printing

In Shoe Repair Management Software, I have configured my Zebra 2844 printer for Work order tag printing, but�the system�is printing a different type of tag.

Solution:

Go to Management, system, schedules, retail price (or any schedule). Disbale option �print tag option under tag subsection.

Question: TMS responding differently than usual
When they were beginning to enter the invoice for a walk in customer, they used to get a box where they were able to enter something specific to the customer (e.g. first name, phone #, ...) to be able to distinguish one walk in from another. Now they are not getting it anymore. Is it any change to the TMS that was done lately?
I will send you a screen shot of the box they still get for other customers.
Please keep us informed.

Solution:

Ok, after my investigation, I found out the following:

Someone, I don't know who from Stitchit yesterday at 11:30 have replicated wrong�customers (Store 247) to all the stores.

This is a tedious process, and we have to logon to�access each�store and remove these customers.

[--- UPDATED: 10/20/2005 6:30:58 PM BY AGENT: Al Anjavi ---]

Question: Details box for walking customer does not appear anymore
RE: remedy ticket number: 115823

[--- UPDATED: 10/25/2005 7:59:12 PM BY USER ---]

Store 1902 called today because the details box that was normally appearing after clicking on a walkin customer, is not appearing anymore. This was very helpful for them because this way they were able to distinguish among all the walkin customers they were having.
Was any change done to the present version, and we were not made aware of?
I sent a screen shot by e-mail to Al yesterday about the box I am talking about, because the web applicatioin does not support attachments.
Please keep us informed.

Solution: You need to enable prompt for name in customer profile

[--- UPDATED: 11/3/2005 10:32:32 AM BY AGENT: Al Anjavi ---]

Question: Time on PC's
Al, why have you closed the ticket? Your previous response doesn't answer my question regarding adjusting the time on the PC's. You also have not answered my most recent question asked on the 24th.

[--- UPDATED: 10/26/2005 9:04:10 AM BY USER ---]

Al, I have spoken to Helpdesk about this and the stores do NOT have internet access at all. I was thinking more along the lines of the PC's obtaining the correct time from perhaps the StitchIt Server, for example, rather than the internet. Could this be done?

[--- UPDATED: 10/24/2005 2:30:22 PM BY USER ---]

Hi Al,

I'm just wondering about the time on the store's PC's because it will be imperative that the clock is correct once Time and Attendance is done at the store. Is there a batch file that you could write to do this for the stores on a regular basis (to be determined later) so that the times will be consistent across all of the stores? Thanks.

Solution: If the store's time is incorrect, the system does not allow them to use it. It check with the server's time

[--- UPDATED: 11/14/2005 10:56:51 AM BY AGENT: Al Anjavi ---]

[--- UPDATED: 10/25/2005 10:48:56 PM BY AGENT: Al Anjavi ---]

Ask help desk to make sure your time is sync with internet.

[--- UPDATED: 10/24/2005 12:04:14 PM BY AGENT: Al Anjavi ---]

Question: pc charge restart
every afternoon between 4:30 and 5:30 somthing goes rong with credit card transactions. usually it is back and running as soon as we restart our system and reopen pccharge. what should we do to stop this problem.

Solution:

Does it happen on the server or client?

Please read our issues under pccharge, might help you

http://www.compsysint.com/support/cate_view.asp?ID=5&name=PcCharge+Issues

[--- UPDATED: 10/24/2005 12:02:08 PM BY AGENT: Al Anjavi ---]

Question: p/u location
Can you increase the font size of invoice no. for Pickup Location in the Checkout screen.

Solution:

[--- UPDATED: 11/7/2005 11:16:21 AM BY AGENT: Al Anjavi ---]

Question: Invoice Utilities Search
When doing a search in Invoice Utilities, the system either brings up only the last invoice entered or none.

Solution: Fixed, in version 2.2.4N, will be released shortly.

[--- UPDATED: 11/17/2005 11:28:27 AM BY AGENT: Al Anjavi ---]

This a bug in the latest version. Our official release 2.2.3F does not have this problem.

[--- UPDATED: 11/7/2005 11:13:16 AM BY AGENT: Al Anjavi ---]

Question: printed report wrong size
The tms software uses the OKI tag printer to print reports but the report is missing the right hand half of the report. It is like it is trying to print on the invoice printer (TMT88).
In the configuration the OKI is selected as the report printer.
There is no dedicated report printer.

Solution:

Make your Windows�default printer is� this printer. If your default Windows printer is a narrow printer (like Epson), you will be missing the right hand side.

Also do the following:

From main TMS screen, type 111182000, and press config. Select printing, and make sure your wide report printer is set to this.

[--- UPDATED: 11/7/2005 11:09:46 AM BY AGENT: Al Anjavi ---]

Question: statement dates
AS per my conversation with Al, invoices are not be listed with production time, and presser information when looking at the trans list. ( this used to work before presser productivity report was installed.) Statement are not being base on check out dates even though that option is checked. When invoices are scanned done/ready the invoices are timed stamped with the time the location window is closed. I need to be able to search for "done" that would fall into dates chosen.

Speedy solutions to these items will be most appreciated

Solution: Fixed in version 2.2.4N

[--- UPDATED: 11/30/2005 10:01:53 AM BY AGENT: Al Anjavi ---]

Productivity is fixed in our latest version 2.2.4N. We let you know about stmt

[--- UPDATED: 11/17/2005 11:27:32 AM BY AGENT: Al Anjavi ---]

Question: Applying Quantities to Up Charges.
Hello,

We purchased and installed TMS dryclean a a couple of months ago. We like to know when, placing an order checkin, if their is a way of upcharging for multiple product quantities. Currently we have to press Upcharge eg. "Next Day Service" mutiple times and it takes away from our productivity and the store clerks are getting very vocal about this issue.

Example: Some one walks in with 20 Shirts for dry clean. We press the Dryclean Shirt button and then press QTY button. We enter 20 in Shirt qty and everything looks OK. But when it is same day service then we need to upcharge for all 20 shirts. Right now when pressing Upcharge we press the same day button but we can not change the QTY for upcharge "Same Day" and have to press Upcharge 20 times. We tried to change the price of the upcharge but that is not permitted and we get an "General Exception ..."

Is there a to change upcharges QTY on the run ?

Regards,

Marcel D. Meyer
Please feel free to call @ 954-969-3370

Solution:

[--- UPDATED: 11/25/2005 4:01:08 PM BY AGENT: Al Anjavi ---]

For next/same day upcharge, you may enable this option in schedule, and system will upcharge auto. Go to management, schedules, retail price, and enable this option.

Upcharge is per item not per invoice. Use any of the following methods:

1. If surcharge is for rush orders, then use� same/next day option in schedule as above.

2. You may use�the tax table to apply a surcharge to an invoice, In this case it is always on, unless the customer is�tax exempted. You may call it x-chrg. Select TMS Config from csi folder, and type 11182000yiyi, select tax.

3. Use negative Coupon

Go to Management, select system, coupon. Add a Surcharge 25% Coupon. For value enter -25.00 and put expiry date.

In checkin, before pressing done, select discount, select coupon, select surcharge coupon, and select apply to all items.

4.�Create a new�price list by copying your�selected schedule to a new schedule, let's call it Same Day Price list, and then use change prices option�under tools in management/system and increase selected items by %. In checkin, you may press F4 to select the Same Day Price List, or press misc, then schedules.

�

[--- UPDATED: 11/25/2005 3:57:43 PM BY AGENT: Al Anjavi ---]

Question: Receipts Report
Under Receipts report, Total Checkout Charged Amount Report the customer column still has LastNAme,LastName.

Solution: Fixed.

[--- UPDATED: 1/11/2006 11:28:47 AM BY AGENT: Shahin ---]

Question: Invoice Utilites
When doing a search under invoice utlities, even though "Only For Current Customer" is not checked the Invoice List is not correct.

Solution: Fixed in 2.2.4N version

[--- UPDATED: 11/30/2005 10:00:50 AM BY AGENT: Al Anjavi ---]

Question: New Pccharge 5.7.1G Installation

�How to upgrade to new Pccharge 5.7.1G Version

Solution:

To�Install �New Pccharge 5.7.1G, follow instructions below:

�

1. Logon to Pccharge program, by clicking on Pccharge icon from your icon tray.

�� use password� 6760. Make a configuration disk from your current pccharge. Select tools,

�� config disk.

2. Settle current transactions

3. Uninstall your current Pccharge, by�selecting add/remove programs from�Windows

�� Control Panel.

�� Download and install new Pccharge 5.7.1G from the following link

�� http://www.compsysint.com/download/pccharge.exe

4.�Config your new Pccharge using your� configuration disk from step 1

�� Select Setup, Configuration and make sure your default processor is marked.

5. If you have more than one station, make sure to stop Proxey Server from your iocn

�� tray (a running fan icon)

6. Download and install new TMS 2.2.5B

� http://www.compsysint.com/download/tms_update2.2.5B.exe�

� Call CSI Helpdesk for password�

7. Start your Proxcey Server, if you have more than computer

8. Start TMS , go to Management� -> system -> Tender Type . Select Visa, M/C, Amex etc

� and��remove the processor's name and merchant#. Save your changes.

9. exit TMS, and start TMS for changes to take effect.

Question: USB Power Down
A USB device stops responding.

Solution: Solution: Uncheck "Allow the computer to turn off this device to save power" under

Start>Control Panel>System>Hardware>Device Manager>Universal Serial Bus Controllers>USB Root Hub>Power Management>

Do this for all USB Root Hubs

[--- UPDATED: 11/30/2005 9:59:59 AM BY AGENT: Al Anjavi ---]

Question: Crystal report problem on Dell computer
I am not able to view/print some reports.�

Solution:

[--- UPDATED: 12/2/2005 10:49:11 AM BY AGENT: Al Anjavi ---]

Some Dell Computers have problem with file security when generating Crystal report.

To fix this, downlaod and install the following file:

http://www.computersystemsint.com/download/setup.msi

Question: Copying prices from one schedule to another
Do you not losse the history on the schedule when you disable it as the system now sees it as a different entity? If I draw reports on the new schedule, what happens to all the work that was done using the old schedule?

[--- UPDATED: 12/14/2005 2:55:49 PM BY USER ---]

The solution below does not work as there is no copy price list under schedules. I can create a copy of a schedule but this is not what the question was. Please note from an existing schedule to an existing schedule, I do not want to create a copy of a schedule.

Is there a way to take the prices from an existing schedule and substitute it for another existing schedule or must all pricing be done manually?

[--- UPDATED: 12/8/2005 1:41:35 AM BY USER ---]

Is there a way to take the prices from an existing schedule and substitute it for another existing schedule or must all pricing be done manually?

Solution: Making schedule inactive, does not lose history.

[--- UPDATED: 1/17/2006 1:43:16 PM BY AGENT: Al Anjavi ---]

The soution is very simple. Inactive the existing schedule with wrong price list, and copy price list from an existing schedule to a new schedule. You may used the same name.

[--- UPDATED: 12/12/2005 11:01:39 AM BY AGENT: Al Anjavi ---]

To copy price list, select Management, system, schedules. Select copy price list.

From drop down menu, select the proper schedule you like to copy price list from (i.e Retail Price List), and give your name schedule a name (i.e VIP Price list)

[--- UPDATED: 12/7/2005 1:01:58 PM BY AGENT: Al Anjavi ---]

Question: Scheduled SQL backups
Is there a way to schedule the SQL backups to run in the same way the XML backups do?

Solution:

We don't have SQL backup job yet.

If you have MS SQL enterprise Manager, select TMS, right click, select backup. Check mark schedule option.

To do SQL backup from TMS, select MISC, and select backup database.

[--- UPDATED: 12/7/2005 1:06:09 PM BY AGENT: Al Anjavi ---]

Question: All tags are printing on the RUSH printer
All my tags are printing on the printer defined in configuration as the RUSH printer instead of printing on the one defined as the TAG printer even after I set the rush days to be 5 in the schedule.

Solution:

Start TMS, type 11182000, press config. From Printiing folder, Remove the printer from rush tag printer option.

[--- UPDATED: 12/7/2005 1:11:27 PM BY AGENT: Al Anjavi ---]

Question: Pricing per KG
If I had an item that was $30 / KG and I had 7.5kg; how would I charge this?

Solution:

Make your price per .5 KG and enter 15 for your unit#. which is 15 x .5 = 7.5 kg.

for example Name your item, 'wash & folder per .5kg'

[--- UPDATED: 12/7/2005 1:13:00 PM BY AGENT: Al Anjavi ---]

Question: Commission paid to hotels
Where do I input the % commision that is paid to the hotels for their work done and what report can I generate to reflect this commission?

Solution:

To add commision, update�company or customer profile and enter commission�(in the right hand side). Comissions are % based. As invoices are issued the commision is calculated auto.

When making statment or payment, the comission is shown or deducted auto.

[--- UPDATED: 12/12/2005 10:52:57 AM BY AGENT: Al Anjavi ---]

Question: Manifest totals not printing right
Why do the totals at the bottom of the page overlap? See attached document.

Solution:

[--- UPDATED: 12/12/2005 11:01:22 AM BY AGENT: Al Anjavi ---]

Fixed in the updated version. To downlaod

http://www.compsysint.com/doiwnlaod/tms_updat2.2.4N2.exe

password tms2.2.4N

[--- UPDATED: 12/12/2005 10:51:03 AM BY AGENT: Al Anjavi ---]

Question: Tags are not printing BOLD and not cutting
Never mind, sorted. The only way to rename a printer is to totally remove the driver, Epson software, all services & all registry settings; reboot your machine and re-install the driver with thye new name for the printer.

[--- UPDATED: 12/12/2005 7:54:36 AM BY USER ---]

I renamed my printer and selected the new name in the configuration... now the tags don't print bold anymore or cut the paper between tags. It is still the same printer and driver as before and it did work on this printer using the current driver. Is ther anything that needs to be set up in the printer configuration?

Solution: The only way to rename a printer is to totally remove the driver, Epson software, all services & all registry settings; reboot your machine and re-install the driver with thye new name for the printer.

[--- UPDATED: 12/12/2005 10:50:11 AM BY AGENT: Al Anjavi ---]

Question: Not being able to update customers
The issue from your ticket # 130 was not solved
I checked with the store and they continuously had this problem since they reported it the first time. They still cannot update customers.
Please do not close the ticket until a solution will be provided.

Solution: Duplicate issue as 201

[--- UPDATED: 12/12/2005 10:58:16 AM BY AGENT: Al Anjavi ---]

Question: Restoring backups
How does one restore the XML backup that gets created daily if this is needed?

Solution:

Restore Function

Restore function is used to recover your data. Please make sure to restore your backup data only if you have lost your live data for whatever reason (i.e hard drive crash, etc). Select Windows Start, Programs, CSI, CSI SQL Manager. Select TMS for database name, select tools, and restore. When prompted for password enter 6760. Select proper backup file from \csi\backup\XMLbackup folder or any other device.

�

Follow instructions below to copy your price list and restore it into another store�s database manually. For stores with multiple locations we recommend purchasing CSI Replication tools. For additional information and pricing please visit our web site at

From� your head office/main computer, select CSI SQL manager as above, select tools, select backup, select price list. Save the file into your flash memory or hard drive, and name it pricelist.� On the store server computer that you like to copy the price to, select CSI SQL manager, select tools, select restore, enter password 6760. Select the pricelist.bsi file from your backup media.

Question: Windows User Logon Removal
How to disable Windows User logon when Windows restart

Solution:

From Windows Start, select run and type control userpasswords2. A User Account Screen�will popup. Select the approprite user, and remove checkmark for user must enter username and password option. In most cases it is TMS or dryclean

Question: How to search customer list?
How to search customer list?

Solution: When using checkin, checkout, invoice utilities etc. functions, use the following method to search for existing customers or to add a new customer. You may begin by typing the customer name (lastname or firstname), customer number, phone number, company name or keytag number in the customer search section. To use a specific search option click on the desired field (e.g. Phone Number). When using the phone field, the default area code would be entered by the system. The names on the customer list would start to narrow down until your customer is visible. Highlight the customer and press the OK button. If the customer does not exist, a "Customer Not Found" message appears on the screen. Press Yes to create the new customer. Inactive customers will not be displayed. To locate such customers use the search option to locate the customer. You may wild character (*) to locate the customer that starts with any character. For example if you are using only last 4 digit of customer's phone number, typing *4786 would locate all customers that has phone numbers ending in 4786.

Question: How to make a detail ticket?
How to make a detail ticket?

Solution: To make a detail ticket, select the Checkin option from the main menu and select the customer from the list. To create an invoice, first choose the Service (e.g. dryclean, alteration, laundry etc.) then choose the Department (shirts, pants, dress etc.), and finally, click on the Item from the items list. The Details window appears, which allows you to specify details such as type, colour, pattern, fabric and miscellaneous. If you have multiple same items, select the add item option. If you are doing the same item with multiple services, select the same item option. If you don't require the details option menu to be popped-up for the remaining of the current invoice, press the don't show option. After filling in the details of the item, press OK and your item would be listed on the invoice. If the Upcharge option is enabled, the upcharge screen will be displayed. Select the appropriate upcharge item, if the upcharge option is not enabled, you may press the Upcharge button to activate the upcharge menu. Continue to enter items until the order is complete. When finished, press the Done button, which would bring up a Due Date Selection screen. A default due date would be shown on the calendar circled in red. Click on the date & time that the order would be ready. If the pre-pay option is enabled, you will be prompted to select the tender-type. If customer is not pre-paying the charges, select the charge option.

Question: How to make a quick ticket?
How to make a quick ticket?

Solution: To make a quick ticket, go to Checkin and select the customer from the list. Once you are in the checkin screen, press the Quick Checkin button at the bottom. Select the Service, enter the number of items and say OK. Repeat the same process for any other services. Press Done when finished entering all of the items. To detail a quick ticket see the Invoice Utilities section for additional information. You may use the memo option to make notes on the invoice.

Question: How to make pre-printed quick ticket?
How to make pre-printed quick ticket?

Solution: To make a pre-printed quick ticket, go to Misc. from the main menu and click the Print tab on the top. Enter the number of invoices to be printed and press the Print button. Pre-printed tickets are an ideal way of serving customers when there is no access to the system (i.e. Drive Through, Pickup/Delivery transactions). To detail a pre-printed ticket see the Invoice Utilities section for additional information.

Question: How to checkout orders during the checkin process?
How to checkout orders during the checkin process?

Solution: After the checkin process is done, you will be prompted to checkout customers' orders if the customer has any items in stock. Or to access the checkout screen during the checkin process, press the Misc button at the bottom of the Checkin screen and then press the Checkout button. This would enable you to checkout the items without leaving the checkin screen.

Question: How to put an order on hold?
How to put an order on hold?

Solution: To put an order on hold from the Checkin screen, press the More/Misc button at the bottom and then press the Hold button. This would enable you to make a new invoice while still entering another one. When the second invoice is completed, the original one will pop back up so you can finish entering it. The Holding option is very useful when multiple customers are being served simultaneously.

Question: How to do redo/reclean?
How to do redo/reclean?

Solution: To do a redo/reclean from the Checkin screen, highlight the item, then press the Redo button. Select the proper description option from the menu or type-in your own description as to why redo is being done and press OK. The price of Redo items is set to 0.00.

Question: How to make a memo/special request?
How to make a memo/special request?

Solution: To make a memo or special note on an order, press the Memo button at the bottom of the Checkin/Invoice Update screen. You may type-in your special request or select from pre-typed options.

To add your own pre-defined memo, see the Management section. To make changes to the memo, highlight the memo on the invoice, and press the Memo button. To add multiple memos to the same item, select the item from the invoice screen, and then press the Memo button. If the memo does not fit on the same line,